At Pioneer Air Inc., we value customer satisfaction and strive to provide the best fragrance and aromatherapy products. We offer a 14 day return policy for our customers. If you wish to return an item, please contact us by email at pioneerair.inc@gmail.com before returning any items. Our team will guide you through the return process and provide you with necessary instructions. Defective diffusers are eligible for a full refund; please include proof of defect when contacting us. Diffusers must be returned in their original package and condition to be eligible for a refund or exchange. Refunds and exchanges will be issued after we receive the returned products and complete our inspection. Aroma oils can be returned unopened and unused for a full refund or exchange, ensuring product safety for other customers. Shipping costs for returns will be paid by the customer. Please note that returns should be initiated within the 14 day window from the date of delivery. We reserve the right to deny refunds if items are returned damaged from use, used, or not in the original packaging. Your satisfaction is important to us, and we aim to process refunds promptly once criteria are met. If you have any questions about our return policy, don’t hesitate to reach out to us via email.